SC Mobility Polehill UK - West Kingsdown

Woking, England 1 comment
Not resolved

What a load of rubbish.Bought a wheelchair for my mothers.

Loose bolts etc. the item was not fit for purpose and nearly caused her serious injury. AVOID these people. Their customer service is as appalling as the products they sell.

They were threatening when I called them. I would not recommend this company to anyone, especially anyone I care about. DO NOT USE THESE PEOPLE!

There are many better mobility companies who give a great service and don't deal with complaints in a threatening manner.My mother now has a decent product and is much happier - and safer.

Review about: Wheelchair.

Comments

Anonymous
#562921

We are completely unaware of this situation, so I'd like to take an opportunity to respond this complaint. SC Mobility is located in Badgers Mount, Sevenoaks, not West Kingsdown.

SC Mobility has been trading since 2009 and has severed thousands of happy customers. Our customers come back to us time and time again, because of our product knowledge and customer service.

Every product is fully checked before leaving our premises, by us and our customers. Nearly all our products require us to demonstrate the product before it leaves, making sure the customer understands how to us it. If there are any problems, they resolved before the product is used.

Our customers use our mobility products every day to help them live a normal life. Things do sometimes go wrong, which is why we offer a no quibble guarantee and full 12 months warranty. We carry large stock of our products, which allows us to fix problems straight away.

Please feel free to pop in to see us. You'll find we're very friendly and always willing to help.

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